Wednesday, June 29, 2011

SAVERS THRIFT STORE COMPLAINT!!

SAVERS THRIFT STORE COMPLAINT. CORPORATE HEADQUARTERS COMPLAINT!!
UNPROFESSIONAL AND UNETHICAL HR MANAGEMENT!!
SAVERS THRIFT STORE COMPLAINT!!
Listen to recording below of unprofessional Human resources managment hanging up on SAVERS customer!!!

SAVERS address below: 

Savers/Value Village
Headquarters Address

11400 S.E. 6th Street, Suite 220
Bellevue, WA 98004
Telephone: (425) 462-1515
Fax: (425) 451-2250

Mailing Address

P.O. Box 808
Bellevue, WA 98009Savers/Value Village

Headquarters Address
11400 S.E. 6th Street, Suite 220
Bellevue, WA 98004
Telephone: (425) 462-1515
Fax: (425) 451-2250


 

CLICK BELOW LINK TO LISTEN!!
Tom in HR is concealing a complaint and pausing a long time. He refused to transfer customer to manager! He then RUDELY hangs up on customer!!!

RECORDING OF SAVERS MANAGEMENT HANGING UP ON CUSTOMER!!

video




June 29, 2011, I called SAVERS corporate main headquarters at (425) 462-1515 to voice my concerns about the new store layout in Las Vegas, NV. Savers changes their color coding for clothes shopping and making it harder to find the color shirts and clothing we are looking for. Savers has lost business because they changed their layout.

A girl named Robin answered and said she will connect me to her manager Rhonda to voice my concern. Instead of connecting me to Rhonda, she connected me to a voice mail, then hung up on me. I found that very rude since I was calling long distance. She hung up on me. She should had waiting on the phone until she got her manager on the phone.

I called back (long distance) and Tom in HR answered. He was sticking up for Robin. I don't know if those two are married or having sex, but he sure was siding with her as if she was his sexual lover. I requested to speak to the office manager and he refused to transfer me. HE SAID THAT HE WAS SITTING RIGHT NEXT TO HER AND THAT HE IS GOING TO HANG UP ON ME TOO!! THEN HE HUNG UP ON ME. 

Robin and Tom in HR refused to take my camplaint and refused to connect me to a manager.

LISTEN TO TOMS RECORDED TELEPHONE CONVERSATION !! SAVERS HUMAN RESOURCES HAS THE MOST UNETHICAL AND UNPROSSIONAL MANAGEMENT PEOPLE IN HR THAT I HAVE EVER ENCOUNTERED!!!! I WILL NEVER SHOP AT SAVERS EVER AGAIN BECAUSE OF TOM'S UNPROFESSIONAL BEHAVIOR!!

NOTE: If SAVERS would like this blog taken down, then they can apologize to me in the comment section of this blog, then I will take it down. I am a very fair person. I am also a customer and I do not appreciate being treated poorly by SAVERS executives. Me and other SAVERS customers spend our money in your stores and therefore we are the heartbeat of SAVERS. If you continue to treat customers bad, then we all will stop going to SAVERS and you will end up closing your stores one at a time. If you want the blog taken down, then apologize to me. Thank you.




68 comments:

  1. I went to Savers and asked to sign up for the Super Saver Club. I was told I had to sign up on line. I went home, signed up on line and attempted to print the confirmation letter (with a 25% discount coupon attached) that I was supposed to take back to the store to confirm I was a member. What printed didn't look like the picture (graphics missing) but it said all the right things.

    Back at Savers, I did my shopping and checked out. The sales person said they confirmation letter was wrong but I could sign up in the store and would still get my 25% off.

    After checking out, paying and reviewing my receipt, I realized I did not get my 25% off. It is not possible to check the receipt before paying. The manager was consulted and she said that I could not have the 25% off as I did not have a valid confirmation letter and coupon although it said the right think and only the graphics were missing. According to the Savers website, I have now used my coupon and can't have another. I have attempted to contact Savers and they are not responding. This has not been a good experience and I probably will not shop there again.

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  2. February 19th 2012. the savers store at 2110 S Power Rd, Mesa, AZ:
    a rude, unattractive manager that identified herself as "Sharon" insulted a caravan of older people that made a special trip to the store. sharon appeared to be on drugs and would not make eye contact or resolve issues that came up while in the store. she refused to honor club cards and several people witnessed her poor customer service and have letters on the way to corporate, needless to say savers lost customers that had been loyal and donated thousand of dollars. sharon is a ruining the store and turning people off so that they do not want to go back. sharon sucks ass!!

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  3. I'm not going to type on NY phone all of my experience with their rude management but I've never been treated so horribly or humiliated in public as I was by Phil management as he declared himself at the Tigard Oregon store.

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  4. Last week I stopped in the 2 stores in Little Rock & was not greeted once by any employee & when I asked one employee if she worked here because I had a question.. (she was straightening a rack) I had to repeat myself 3 times & she still ignored me. Another "employee" kept going around "shoving" mdse down 4 ft sections of racks to tighten them up & leave 1-2 ft gaps which only shows how empty they are & makes it harder for customers to look thru w/o loosening it first. That "employee" actually came behind me & shoved back areas I had just looked at, almost in anger, no "hi, how are you today" no smile, just a worker making a stupid gesture of shoving clothing back tightly. Retail stores used to do this while recovering at night, but I see no reason to do this @ 2:30pm & not even acknowledge a customer. And no, I was not messing up their racks, I even pick things up if something falls off a hanger. I know this is petty, BUT it is NOT the same Savers that used to be in another location where everyone greeted you, the Store Mgr there was always smiling & it was friendly & fun to go to. The prices are too high for dated cheap brands & saw several items in NLR w/ holes & stained. Shoes were caked in mud. Yuck! Overall, Savers here has gone downhill here in the last 2-3 years, they are low in product (it shows) and they have unfriendly workers. It used to be at least 3-4 would say hi to you, from someone @ the front when you came in to ones who were working on the floor. Heard they have huge turnover, fire mgrs for unsubstantiated reasons and yet keep ones who never are seen smiling, one in particular in NLR looks like her face would crack if she did. What miserable stores compared to what Savers used to be here in the old location. Too bad, it used to be a great, fun, & customer friendly store. Now these 2 locations are just unattended, understocked, over-priced junk stores that are not worth the time to drive to. Too bad, as seniors, we used to go every Wed & usually again by Fri/Sat, how many customers do you lose before you take notice???

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    Replies
    1. Did it ever dawn on you that the rude employee was only doing as instructed and in fear of losing their menial job. The reason the runs are tightened is to allow the customer room to move and search through the clothing. Do not be critical until you have walked in their shoes!

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    2. amen to that!!!

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    3. its true, if you should ever come up to Canada, you'll defenetly feel welcomed!I apologize for their behavior for not acknowledging you, however we tighten the clothing on the rack due to the messy customers we tend to have and makes it easier for production to add new merchandise the next day.Please understand that we are people too.

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    4. The thing I don't like about savers is they don't have anyone dedicated to helping customers on the floor. The cashiers rarely leave their registers to straighten the store let alone help people, so that leaves the production team to help them while they roll their racks and carts. The problem with that is they are under such demanding time constraints that they don't really have time to help customers because then it puts them behind in their items processed so it just leaves the customers who get affected by this.

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    5. I am so happy to read this comment! Most people do not realize that production workers even exist at Saver's. And if customers want to make a complaint about anything, maybe they should complain about themselves as being messy, rude, selfish, and inconsiderate of the fact that there are people who have to clean up after they decide they don't want this or that and put items anywhere they please, rather than putting things back where they got them from. And it is really lovely to see a pair of shoes that have the tag ripped off, or a pair of nasty old shoes left behind-gee, I wonder if someone decided to 'trade' shoes?! Really, if things are too expensive for you ($13!), maybe you shouldn't even bother wearing shoes. Dealing with rude customers and people that like to rip companies off all day, I can somewhat understand why someone might be a little 'rude' to a customer. Especially if you are complaining about something as irrelevant as a store layout change. If you have the time to sit here and complain about this, then I think you might just have the time to look through a rack of clothing and find the color of clothing you are looking for. In all reality, I believe that everyone should have to work retail, production, janitorial, and overall any job that other people like to look down on or complain about. Then, maybe, just maybe, you would understand and Calm T.F. Down a little bit. Maybe? Even though I don't make a ton of money working at Saver's, I still know how to treat the customer (no matter how rude they might be), I still clean up after them (because apparently the customer wants the store to be clean, yet they don't mind not cleaning up after themselves or their children), I still put a smile on my face as someone is blocking the entire isle and doesn't bother to move their cart or themselves as I walk by with a pile of clothing or shoes in my arms trying to do my job--how can you not even acknowledge my presence, or even say anything when I say 'excuse me'-not even eye contact to show that you know that I exist?

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    6. I work at the Peoria Savers, and I try to avoid talking to customers so I can clean up after them. If they ask a simple question, I'll answer if I know. If I don't know, and they get abusive, I laugh at them, and walk away. It's funny, though, ticking off the ones who rip off tags, when we catch them, that is. `Duh, I think this verizon smartphone was 99 cents?' `Really? Well that price tag you tossed on the floor says $29.99'. And we do get a fair share of shoe `traders'.
      And of course the restrooms are always pristine... snort! Right! I do the best I can to clean up after the sows in the women's restroom, but they come back en masse and scatter tp everywhere. One sow took all of the Toilet covers and clogged the toilet with them... for fun, THEN used the toilet.
      As for Savers as a company, I like the charity ideals... but corporate is run by monkeys.

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    7. Go to Ross, the stuff is cheaper, the staff is helpful, and the products don't look like they came off the streets trash cans.The staff is uneducated and can't get a better jobs so they take it out on their customers, it's pitiful when I see how rude the staff is to the elderly or handicapped! They act like they donated the stuff. I have donated so much stuff and bought hundreds of dollars of stuff for people who can not afford high dollar stuff, but I will never go back to the savers on Cheyenne and Rancho. They dress like they are street people and act like it too, one day someone will retaliate on them and they will be sorry, can't wait to see that on the news

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  5. I worked at savers for six months. It was my first job, and I had just turned sixteen. After a few months I noticed one of my coworkers was having an affair with our manager. I brought it to the attention of my store manager and she shooed me abruptly and toldme it was not my problem and none of my business. After that I noticed my hours were cut drastically and I was called out more and more. The manager and the cashier he was having an affair with would talk badly about me as if I was not there. I was constantly harassed and my hours were cut from 30 a week to 10. I was forced to quit.. savers cost me my very first job and ruined the working experience for me. I live in a very low income home and I was the only one working in my home which left me paying for my own food, hygiene expenses, phone, and transportation to work. Savers was aware of this and it did not change anything for me. I was still harassed and my hours were still cut. Savers is a big ridiculous conspiracy and they don't deserve a good employee like myself.

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    Replies
    1. What state are you in sounds like what I went thru

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    2. I worked for savers as well for a bout three months, however my store did not have this problem, but I do know that when this happens you are supposed to go to the district manager, which often came into my store during the time I worked there (maybe twice a month or more), and if action isn't taken to right the situation then you are supposed to go to contact HR in corporate. I know this from the sign they had in my breakroom at the time. While it might have been the manager having a grudge against you, it wasn't a conspiracy unless you go to the higher up managers as well.

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    3. yah one of my co workers went "higher up" and just got fired for it

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    4. The open door policy, Savers' conflict resolution plan, where employees can anonymously call corporate HR and state their issues and/or concerns regarding their current managers,supervisors, or team members for a quick and easy fix. Now, I understand your store manager may not have been as cooperative as you had expected; However, in your situation, If you had payed any attention to your training you would've known to call the open door hotline; unless, your former store manager was hopelessly incompetent, you're better off.

      Personally, I've seen some poor management at various Savers, maybe not as bad as yours, but I think you should direct your bitterness towards the store that allegedly screw'd you rather than generalize Savers as "a big ridiculous conspiracy".

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  6. Saver's goes through allot people, they under pay their employees and management treats them like crap.They say they have an open door policy but when you try to talk to management they refuse to listen right along with the corporate.They then eventually terminate your employment.I believe something needs to be done about this!!!!!!

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    1. I agree, I have been working with savers for over 4 years and their management is the worst. They are all unprofessional and the workers are very under paid, the work is too hard and too much and they rip u off with hours and benifits. Savers is a horrible company to work for and I hope that every bad deed comes a consiquence. They could careless if u can survive, savers is a shitty place do not work for them.

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    2. OMG.... thought I was.the only employee that had this complaint.. both of these responses are oh so very true .. upper management I think are coached in how to respond because my store manager and production manager responed to me the same way then when I had a meeting with our district manager yes... same response in the same manner. Oh and the harrassment is horible and yes is you that pays the price. And you word is not creditable to them for nothing. And favoritism is a happy mess... work our asses off for little pay and don't get raises until you have been there a year and that's only if you "deserve" a raise Im sure just the favorites are the only ones. And the open door yes you are right they don't want to hear it... ughh I could write pages and pages of complaints about the management and corp. Im not sure if Ken is aware of what really goes on in his family bussiness... if all the complaints about upper management is the same then I believe they are being coached.. both of these people above my reply are so very right.....

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    3. I would like to say that I work at Savers as well and have a different outlook. I feel that they have a great training program and all of the managers are fair and treat all the employees with respect. I know everywhere has a few bad apples but not the one that I work at. Im a proud Savers employee and I'm very happy to be an employee and working in these tough times. Maybe you should think about that before you say such negative things about the place that puts food on your table. Just my opinion though... dont bite the hand that feeds you.

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    4. Omg r u serious??? I work at value village in Canada and believe me, its all true. Ive been with this company 10yrs, 10 yrs of hell. Dont bite the hand that feeds you? How about they treat the ones who make their store what it is, like humans. not just another number.

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    5. You sound so pitiful, are you trying to get a raise Lmao, go to school and get a respectful job and maybe they will teach you monkeys how to treat the hands that feed you, being the customers, because if it wasn't for them, you wouldn't have a job, ever think of that?

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  7. Just got back from VFW West Roxbury Savers, bought some 45rpm records, charged .99 cents per, I had bought some yesterday and looked up price at register with clerk, .49 per, today informed different clerk, to check price, instead she ask other clerk named April, she said .99 I showed them register price list, she insisted that was wrong?,,clerk got manager after wait, she was nice and apologised and said I could have credit, she left and I bought 2 matcbox cars at 1.50 each, still 1.00 left, just wanted to get out and leave this is going on 1/2 hour, money not issue, but when clerks make up price and are stubborn, principle involved, on way out and long line, clerk said she had to do paperwork, she checked again with manager and confirmed price and make up, clerk could not find paperwork, and continued to ring out, I left. I donate there almost everyday, clearing house, never again, what a zoo, for 4.00 overcharge, their fault, their loss, or should I say your loss.

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  8. Value village in marysville wa has the worst management ive ever seen the store manager has told her intire crew about her husband cheating on her...really im here to work not deal with her personal life drama..an the rules dont apply to all employees they have favorites an its well known...these people can break all the rules an every one eles gets a final...not fair managament at all needs a overhaul badly

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  9. savers sucks ass there doing everything wrong

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    Replies
    1. You got that right baby girl! :-) they will learn when they are closed due to lack of business

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  10. im dealing with human resources right now ...i was wrongfully kicked out

    idk what to do calling descrimination lawyers...they put me through to rhonda as well shes a drone who reads what shes supposed to you you just cant get anywhere with thee people...

    14 years and tens of thouands of dollars later i guess they dont value a customer

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  11. Wow! I have worked at Savers for 16 years.You can hardly imagine the hundreds of changes!The drama! changes in management.! Im numb WE WORK SO HARD!!!!! I used to belive that corperate was there for us.That we were the money makers and was there to clean up the mess.And respect to us.When Tom Ellison sold some of TVI off. Savers did a 180!!!! Always changes is going to be better and EASIER!! Bullshit. Im envested in Savers 401K And the medical insurance.I feel trapped.I hope to retire at 62 early. I hope I make it.The extra money doesnt matter to me. I dont want to be dead to retire. Lol

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    Replies
    1. I know when I started about 12 years ago they were very employee oriented. Lots of little things to show they appreciated the people. All that has changed. You are so right, the team works so hard if you are in a store lucky enough to have a "team". I try to make sure the customers are happy as best I can, but I am only one person, I have MANY years until retirement but I hope you make it to retirement with your sanity somewhat intact! :)

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  12. I wholly and completely concur with all above statements!

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  13. Savers Recently kicked me out of Store 1078 New Bedford Mass
    Due to a purchase an employee rang out incorrectly
    when i talked to corperate they did nothing but tell me that my tattoos and size are intimidating ..my 4 year old does not seem to think so ...these people are the worst of the worst a corperate thrift monster
    that does nothing for proper disposal of lead
    Recalled Toys
    Or lithium batterys
    And uses Good Charitys Paying them minimal dollar per box of items

    and banking off of them telling customers all their donations go to epilepsy
    When only the truck items do

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    Replies
    1. ive been a savers employee for only about 2 years, the job has its up and downs, management only cares about the "quota" and works theres employes to the ground, the starting pay is barely over minimal wage, and at most a 25c raise a year.

      As much as i dislike the company your post couldn't be more wrong, first off i have no idea why u were kicked out because the start of your post makes no sense. I cant speak for other stores, but we have desigated hazmat section for lead products, or batteries and are desposed off weekly. We also have do not sell sheets and recalled sheets at every station and we dispose of the products on there.

      As far as the charity goes, they are nonprofit so anything they bring in is better then nothing, and they are payed based on pounds not on by box of items, and considering we end up disposing of almost half of what they give us, due to it being broken, ripped, stained, mildew, rat poop, smells like pee, bloody underwear. This is all the crap we have to sort threw, just to find a few good peices to put out to the floor, and we lose profit on half of it because its crap, while the nonprofits still make the same amount regardless of the quality, i know the nonprofit that comes to our store starts there drivers at like 15 bucks an hour. For a nonprofit thats a pretty good starting wage.

      Donations for people and nonprofits only account for maybe 20% of what goes to the floor, most of it is trucked in with mac trucks from other states, in which a recyler has to unload the entire truck 1 bag at a time sense nothing is palletized in the trucks, and our unloaders get a mere 50c more then the people sorting the clothes.

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    2. Not sure where "anti savers" is getting their info, when in fact they are so wrong. SAVERS accepts donations on "behalf" of their non-profit partners. They are paid by the pound for bags & boxes, sight unseen of what's inside of them. MANY times its someones trash. We've had dead animals in bags...some ones idea of a joke. Its an extremely hard job. Yes, the pay could be better, but I'm thankful to have a job in these times...and 1 that does GOOD for our enviroment. Think of the things that WE recycle when otherwise someone would of just thrown in the garbage/landfill...

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  14. I'm an employee at Savers.I can relate to all that has been said,Bardha is our PM , so rude she doesn't even know how to talk to employees not even customers,I hope she'll be fired because when she's not in the store everything is running smoothly

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    Replies
    1. The front door swings both ways, as they say. Why would you wish someone to loose their job, especially someone who probably had a part in giving YOU a job? Don't PMs do the hiring for their teams?

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    2. Well for one it might not be the production manager that hired him and for a second point not all stores do that I was hired by my team supervisor and anyway my production manager changed 2 weeks after being hired. So now I have someone with no idea exactly what my job entails trying to tell me to go faster even though the store manager is happy with my numbers. So I can understand their grief.

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  15. I've been working at Savers in VA, and i think its actually a good place to work at, but yes some of the management are very lazy and rude. Theres this co-worker that acts as if shes a superviser or something and shes really close to the RSM which is the reason why i feel she hasnt beenn fired since she starts most of the drama here. Im ,ooking for a new job where i can make more money with more hours!

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  16. been working there 4 years - dist manager sleeping with manager trainee, then got her promoted! Store manager making female employees go to strip clubs with him if they want to keep their jobs. Store manager & dist manager making fun of employees with mental problems. Store manager calling Hispanic workers "My little mexicans".

    When someone calls to complain (so called open door policy) they get fired a few weeks later.

    My boss brags that she has the dirt on the dist manager - she has walked out 2 times that I have seen and he just transfers her to another store. She must really kno something good!

    They dont pay so good but I need a job. but corp knows about this stuff and wont change nothing. The manager in one store braged that nobody working for him would ever get health benefits - he made everyone part time on paper. come on - somebody gotta see this stuff!

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  18. I've worked for savers, for almost ten years.In the past five, they've completely lost my loyalty,and respect as an employee.
    I would say that calling a customer a dumb cunt,disregarding employee complaints as lazy incompetent bitches,and insinuating that hard work will help increase hourly pay,somehow...
    Good job accurately representing Savers Thrift,you must be corporate,to be so in sync with their "program".Anyway, your a perfect candidate for advancement within the company.Pointer: They are very obvious,but would never admit it.I bet if you study the actions of the corporations around during like the 1930's,you'll be apart of that corporate waste of a good idea in no time.

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  19. seems like a lotta of-topic posts here.

    I used to work for Savers & there were good folk and bad, in the stores and as managers. I hear scary stuff like was posted 2-22 and I see why there in trouble. The good managers are leaving and the bad ones are staying around. That means something is broke at the top, and that trickles down to the stores.

    Savers has some big problems internally. They are getting over-priced because they think they are Nordstrom or someting. They are forgetting that the little folk are who made themn - both customers and employees. The managers telling everyone what to do never worked in the stores - District managers and above who don't know the business and dont care to...

    Oh well, it was a good place to work pnce upon a time.

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  20. I just quit my job at savers....the work its self was easy but the people and the environment as whole was horrible just plain awful there are a lot of negative people that were hired (I don't expect everyone to get along but there's a limit) I got threatened and when I told my superviser about the things that were happening she said if that I could not deal with people the I should find a different job....so I did one that pays $30 dollars a hour !!!.....anyway savers is the wrost place you would want to work between the drama and the type of shity management that place is the worst to work at full time

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    1. if you think the work was easy why were you not fired!?

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  21. I CAN TOTALLY IDENTIFY WITH EVERYONE!!! Especially with the female that was treated like SHIT on June,2011 in reference to the POOR, UNPROFESSIONAL response from " SO CALL " MANAGER, TOM in HR(which is short for "SO CALL HUMAN RESOURCES"!!! I also had the TERRIBLE experience of attempting to try to resolve an unpleasant experience in the "savers" in Rhode ISLAND,NOT COOL!!!It seems as though after Mr. ELLISON passed away, the whole "SAVERS CORPORATION", from the management to the employees WENT TO HELL!!! When I USED to shop at "SAVERS", I TOO took notice of the POOR MANAGEMENT's LACK OF EDUCATION,COPING SKILLS, and CUSTOMER INTERACTION, as well as PROBLEM SOLVING and CONFLICT, they TOTALLY SUCKED!!! I also noticed employees SNITCHING on ONE ANOTHER, and overheard personnel BITCH AND COMPLAIN about their "SO CALL JOB!!! I also had the "GREAT EXPERIENCE" of smelling the cashier's REEKING breath of ALCOHOL, NOT COOL, BUT maybe that's just ONE OF THE PREREQUISITES in becoming an EMPLOYEE, or just a SMART WAY TO ZONE OUT While LOOKING AT THE CLOCK WAITING TO GO HOME!!! UNFORTUNATELY, there are a few more SERIOUS COMPLAINTS that HAVE NOT been addressed yet,and with the SERIOUS, SERIOUS NATURE of the complaint , you would think that "SO CALL MANAGEMENT" would GIVE HIS PROMPT ATTENTION", BUT SO FAR, NOTHING!!! HIS NAME IS MIKE LAVOIE, I have contacted "SO CALL UPPER HR, and all I get are SORRY ASS EXCUSES, MAYBE this is why MOST EMPLOYEES that I have spoken to while working, SAY THEY ARE MISERABLE with their JOBS, I GUESS IT HAPPENS TO RUB OFF!!! THEY SAY, FROM THE TOP TO THE BOTTOM!!! I also wondered, why they call this place "SAVERS", because ever since they put a store close by, IT HAS NOT SAVED ANYTHING,INFACT, IT HAS COST PEOPLE MORE,and MORE, and MORE, THEY DEFINITELY KNEW WHAT THEY WERE DOING, THE DEVIL IS A LIAR!!! AND DEFINITELY WEARS PRADA,GUCCI,QUACKER FACTORY, and YES,KMART!!! IF ALL SAVERS shopping PEOPLE were to TALLY UP THEIR receipts, THEY WOULD FIND OUT THAT THEY DID NOT SAVE ANYTHING, and SPENT A LOT MORE!!! ONE POSITIVE THING THAT I HAVE TO SAY is that THE QUALITY OF CLOTHING at the BRANCH AVE. STORE in PROVIDENCE, R.I. has been "SO FAR" PRETTY GOOD, and almost STAIN FREE!!! I think a BETTER name for the store would be ATTENTION SHOP-a-HOLICS, BORED PEOPLE, and those who have nothing to do but wear their STINKING ASS PAJAMAS THAT THEY SLEPT WITH AND HOPE THAT THE STENCH OF FISH DOESN'T COME THROUGH!!!

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  22. Mi nombre es Angel. Solo quiero poner una queja, el dia 23 de abril del 3013 yo me encontraba en la tienda savers de menul y carlisle,a eso de las 12.15 yo me encontraba listo para pagar en la ultima caja que esta frente a la puerta de entrada y salida cuando una mujer de pelo wero mas o menos de unos 50 anos de edad yamo para pagar en la caja #2 yo fui el primero que me presente a pagar, Esa cajera empezo a tratarme de una manera muy prepotente y grosera diciendome que no me podia atender que primero a los de la linea de la caja ultima donde estaba un cajero atendiendo, Yo deje las prendas a pagar y simplemente abandone la tienda donde jamas volvere a ir o recomendarla.

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  23. i work there and its hard when you yell at the cashiers there lay over for cashier is so high that the person checking you out has only been there less then 3 mon. so NOT THERE FAULT the person to yell at is the STORE MANAGER not the front end managers! they can do nothing!!! WE at slavers are nothing but helpless ponds!!!! i need a pay check and get treated like shit every day by this company!

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  24. Grandson was terminated yesterday for "being too slow." He had to unload a 60' trailer, having to bag most items to place on cart (people who have worked there know what the job curtails). The temp outside was 86 degrees, not to mention what the temp was inside the truck trailer. Since I worked there, he came to me and told me they were complaining about his "slowness." Of which he is not really slow. I advised him to ask for help so he could get his quota and was refused the help and said he would have to be let go. What really was frustrating is that there were 3 people working a 10' truck at the same time. I had experiences myself asking for advice on a section I had to "roll" and never got it and was accused of not "recovering" that particular area, of which I did but did not have room to recover the way they expected, so mentioned to supervisor I did not know what to do with items as I did not have room for them. Was told to pull items but informed her that I had been told that due to upcoming store sale, not to pull ANYTHING. The right hand does not know what the left is doing. There is lack of communication, unethical management (you do not critize an employee in front of customers or talk about an employee in front to another employee). Open door policy....I don't think so.

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    1. Doesn't Savers have a dispute process for their employees? Some companies have a peer review for employee terminations in case the employee wants their job back, or if they have other employee disputes.

      The dispute process is usually in the employee handbook if there is such a process.

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    2. yes they do and I was a Halloween consultant and in the newspaper for savers back in 2010. I went above and beyond my duties as an employee. I also was pregnant and worked until 2 weeks before I gave birth n went baco after 8 weeks.. however at that time I was being written up for things I didn't do and I contacted human resources by writing a complaint human resources helped me tremendously n everything was fixed however management treated me differently afterwards. then my son got sick n daycare called me to pick him up. he was vomiting n only 6 months old. o asked store manager to leave n I only had 3 -hrs left n he asked if I could at least stay 2 more hrs and I couldn't so I asked hI'm to leave he said the choice is yours so like any good mother I left and took my son to doctors right away and I got a doctors note. I went back the next day n was told by store manager I quit. I contacted unemployment and won my case.. I had all documents to prove my case. I collected unemployment for two years. I believe that saversneed to find manager with management materials. savers has lost my business. I was an employee who would spend half my cbeck. but yes they have a dispute process but when u make complaint you get treated unfairly.

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  25. The womens bathroom at the store on Secor Rd. in Toledo, Ohio is ALWAYS smelly and or out of toilet paper in the stalls. Management needs to pay closer attention to the small details and that is what keeps us coming back! Just GROSS, UGH!!!!!!

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  26. If I had read all the blogs posted, would never have accepted emmployment there. They talk about "sweat factories" in foreign countries, but Savers is definitely just that. The pay is "okay" to some extend, but the main concern of the company is not the customers OR employees. No one can move fast enough and management does not oversee details like should be done. I have been in management and the store in Cedar Park, Tx definitely needs help. The overturn of employees was due to the way they were treated, but they will come back and say "they have drug problems." Guess any excuse is better than none. The problem was the way they were "talked down" to in front of other employees even though they were doing the best they could to accomplish their jobs, having been new employees.

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  27. COME TO LAS CRUCES, NEW MEXICO SAVERS! THEY ARE SO NICE AND THEY ARE ALWAYS HELPFUL! NOT TO MENTION, THE STORE IS ALWAYS CLEAN AND EVEN NICER THAN SEARS AND JC PENNYS. I LOVE MY SAVERS. FOUND SO MUCH GOOD THINGS. TOO BAD MORE STORES CAN'T BE LIKE THIS ONE.

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  28. I absolutely cannot believe all of the whinny crybabies on this site. I have worked at Savers for almost 6 years. It is a very hard, demanding job but everyday we have milestones and goals that we have achieved as a team to celebrate. We have better benefits than most places-401K, medical, dental, vacation, sick leave. We also get bonuses when we make our sales targets. We have contests and have pot lucks and team barbeques during the summer. Our manager brings us donuts, cake, ice cream, etc. We work all mornings, Monday thru Friday. When we have big sale days, the company buys us lunch and snacks and pop. We get weekends off, holidays off and OT pay on the holidays we do work. Our managers work just as hard as we do. They don't always agree on the quotas but try to help as needed. Whatever problems you have are not the company's fault. The part about using the open door policy and then getting fired are bullshit. You must have done something wrong to get fired. All of you grow up, move on or quit if you are not happy where you are. You can work at upstanding places like Wal-Mart ,Goodwill or ThriftTown if you can't handle your job at Savers.

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  29. Worked for savers for 7months... store 1187. Hanover ma. They expect a lot from people at 8.00hr, reading some of these comments I can only laugh because of how retarted it sounds but I can totally relate, they really dont give two shits about you. Yeah cool they pay buy junk by the pound then jack the shit out of the price. They lay off people because they get along with the customer, or because they are making friends with people in work. They stick you in basement for 8 hours an push you so hard to make sure that stupid ass line moves fast. They rather have you quit then be fired so you wont be able to collect unemployment. Shady shit goes on all the time, but no one speaks up because they need that weak ass 8 an hour. I love how they play favorites too.

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  31. Hey there! Gosh, I know it was so rude of those HR people too just blatantly want to ruin your day. God, how could they?! It seriously sounded like Tom and that that other lady were in cahoots just to screw you over.

    **Sarcasm off now** Do you think you can behave the way you did and expect to get results? GET A CLUE! You were incredibly rude to that guy. Don't threaten people because you don't get what you want. Kindness actually goes a long way. Haha I actually laughed and clapped when Tom hung up on you! It's shocking that adults behave like this. You took it really far when you threatened to call the lawyer. UMM FOR WHAT!? For not keeping tabs on the "bosses" whereabouts. You're delusion and this is why it's so hard to work in retail because of people like yourself. The vice president could give two shits about your little measly complaint that means nothing. No matter if you are a customer or not. You're whole demeanor was lousy and again I DON'T blame Tom for hanging up on you in the end.

    Oh and the fact that you made a blog about this whole thing and posted your phone conversation made you look even more like a complete ass. You sounded rude and you threatened a complete stranger. Congrats!

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  32. i am a former employee that was fired from uniques thirft store a good month a go now after they were bought out by savers. the manager is a bold face lier and i haven't recieved my last check in some weeks now

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  33. I worked for Savers too. I just got fired for attendence. I think the real reason is that when the managers heard that i was going to habe a meeting on Tuesday with rhe district manager and all hell was going to break loose. I had a great relationship with her. She knew i told the truth and pulled no punches. I got 9 an hour with nothing to show for it. I got grieve for not being fast enough and for talking to much to my coworkers. Just know if you are hired by Savers know you can't make friends. Most of the managers have the same playbook of saying things to make you feel like thim gs are going to be fixed and they aren't. I didn't bite the hand that fed me it bite me instead.

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  34. You think shopping there is horrible...try working there...

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  36. Honestly, I work at Dunkin Donuts (and I'm trying to find another job) and it's not THAT tough but it IS degrading and I have endured and seen a lot of what others has said here. We're all going through that, people who work for companies and business. But SO much responsibility is put on managers, it's not fair to them, you OR me. Lot's of stinky things going on. Anyway, guys, this is "corporate america". What we all need to do is TALK to others and gather and contribute to a loud sound to be heard about a COMMON concern about companies and corporations that DO not treat employees right. Think about it, something needs to be done in general.
    I think that this blog is great, thank you. Also, more businesses corporations and companies need to recycle more. They are a big part of America's waste and perpetual waste. So beautiful people, lets get together and try to fight this.
    Also, I'll stop being careless while I am at ANY retail store. Really, I will. After reading employee's requests, I will not let it happen anymore. How else do things change? By us just secretly complaining to others, no, by creating a change through numbers, resistance, and really I'm not sure how. This is just my first job but I've held it for a year. I don't know how to change things by myself, but I know there is a way. You can contact me by email: pounceprowlmeow@gmail.com

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  37. Savers in Hanover MA ,has many issues with new managment. Mangager does not take in to account employees life schedules outside of work. Many of these workers have been here along time.She changed everyones schedule on her own with out telling anyone. some of these workers are students,who cant possibly commit to the days she has reassigned. Or others who had there schedules set to accomadate their families.what happend to flexible schedules?Employees there where once happy working here are now disgruntled and it shows! I wish corporate would wake up and see the value in maintaing good workers! Oh, and your prices are just getting ridiculous!!

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  38. I will never,ever set foot in a Saver's ever again! I bought an entertainment center for $100.00.My husband went to pick it up and it wouldn't fit in the bed of our truck.After several tries with my husband and 2 employees,the entertainment center started falling apart! My husband asked if we could get our money back,as there was no way we could get it on the truck without completely destroying the piece of furniture.They said"No,it's not their policy".They said all sales final,so my husband had to leave the furniture there and we had to count it a 100 dollar loss.That's a large amount of money for us,why we shop thrift,you see.They could have given us a store credit,at least! There are Goodwill's and Family Thrift's out there and more Mom and Pop thrift stores opening in the Phoenix area.I only wished I had read these complaints before I made such an expensive purchase that now sits on the store floor waiting for the next Saver's VICTIM.........

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  39. The new system they came up with is good and not to good at the same time why I'll tell why because they try to make the product get processed fast but its not working because the rackers was told that they can't rack there ranks any more for those who don't know what rack mean it mean thers no organization when it comes to the clothes on the rack so there be about 20 to 30 ranks siting in the back umm Yea that mean that the customers are not seeing the fresh product because the rollers is not rolling it as fast as they use to when it was racked it's more work it's not smooth and the customers is not seeing the product I learned that time is money there for there's no time to wast it's all about timing customers can't buy what they can't see. It's taking way to long to get the clothes out on the sales floor. It takes about 19 minutes to roll one rack in that time frame if it was organizations involved in 19 minutes it would've been three racks rolled already the more you put out the more money you see but like I said the customer can't buy what they don't see. On sale day it get real busy customers are looking for fresh product that's why they ask what color is coming out that's how the customers and the employees know how long the product was out on the sales floor . What good is it to try to come up with a system that process the product fast but like 30 ranks is jammed at the door it's hard for the workers to work cuz there's no space the product is not moving customers are not seeing it so how is this gonna work on sale day get smarter not dumber come up with something that's gonna be good for the employees and the customers and start organizing the product on the racks the faster the rollers roll it the faster the customers see it the faster money is made. Love and Peace on behalf of God and Jesus Christ Amen. Hope this can help the company right along with the customers: -)

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  40. The new system they came up with is good and not to good at the same time why I'll tell why because they try to make the product get processed fast but its not working because the rackers was told that they can't rack there ranks any more for those who don't know what rack mean it mean thers no organization when it comes to the clothes on the rack so there be about 20 to 30 ranks siting in the back umm Yea that mean that the customers are not seeing the fresh product because the rollers is not rolling it as fast as they use to when it was racked it's more work it's not smooth and the customers is not seeing the product I learned that time is money there for there's no time to wast it's all about timing customers can't buy what they can't see. It's taking way to long to get the clothes out on the sales floor. It takes about 19 minutes to roll one rack in that time frame if it was organizations involved in 19 minutes it would've been three racks rolled already the more you put out the more money you see but like I said the customer can't buy what they don't see. On sale day it get real busy customers are looking for fresh product that's why they ask what color is coming out that's how the customers and the employees know how long the product was out on the sales floor . What good is it to try to come up with a system that process the product fast but like 30 ranks is jammed at the door it's hard for the workers to work cuz there's no space the product is not moving customers are not seeing it so how is this gonna work on sale day get smarter not dumber come up with something that's gonna be good for the employees and the customers and start organizing the product on the racks the faster the rollers roll it the faster the customers see it the faster money is made. Love and Peace on behalf of God and Jesus Christ Amen. Hope this can help the company right along with the customers: -)

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  41. I work at saver and the manager is completely rude and disrispecful and always screamed to everyone they tollerate his estupidity but I won't allow anyone put me down we have rights to said something but I guess he have influenced

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  42. I frequently shop at a thrift store and recently I have been followed I frequently shop at a thrift store and recently I have been followed by the store manager and told I needed to put things back where I found them (It is a thrift store where things are everywhere). Today I was in the store shopping and the manager approached me and grabbed my arm saying she saw me stick something in my pants and I'm banned from the store. I told her this is insane and I didn't steal anything and asked to talk to someone above her and she stated she was the manager so I asked her to call the cops and she refused so I called them myself. When they arrived it was discovered the item she thought she saw me steal was my keys which were still in my hand. I had the cop file a incidents report but do I have any legal recourse? She also stated to the to the officer that she didn't like the way I dressed which I felt was really irrelevant and discriminating and last time I checked it is my right to wear whatever I want. I am a fashion student and have my own style. This is a corporate thrift store not independently owned If that helps. Thanks so much :-)

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